Last Updated: July 2026
At NicaYZ Designs, customer satisfaction is important to us. Because many of our products are made to order through our fulfillment partner, like Printify or Printful, our return policy differs from that of traditional retail stores.
Returns & Exchanges
Due to the custom nature of print-on-demand products, we do not accept returns or exchanges for:
- Ordering the wrong size
- Change of mind
- Buyer’s remorse
- Incorrect color choice
- Accidental purchases
Please review product descriptions, sizing charts, and order details carefully before placing your order.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, misprinted, or if you receive the wrong item, please contact us within 30 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos showing the problem
Once reviewed, we may provide:
- A replacement item
- A refund
- Store credit
at our discretion and in accordance with Printify’s policies.
Lost Packages
If your package appears lost during transit, please contact us at zapatayesse@nicayzdesigns.com. We will work with our fulfillment partner and the shipping carrier to investigate the issue.
Order Cancellations
Orders may be canceled only before production begins.
Because products are custom-made, orders cannot be canceled once production has started.
Refund Processing
Approved refunds will be issued to the original payment method used for the purchase.
Please allow 5–10 business days for your financial institution to process the refund.
Contact Us
If you have any questions about your order or this policy, please contact:
NicaYZ Designs
Email: zapatayesse@nicayzdesigns.com
Website: nicayzdesigns.com